# Tree View Designs > Specialist UK agency building NHS GP practice websites since 2009. Independent, UK-based, and exclusively focused on primary care. Over 1,000 practices served. Tree View Designs Ltd was founded in 2009 by Paul Chapman and works almost exclusively with primary care, building NHS-compliant websites for GP surgeries, PCNs and federations across the UK. The agency uses its own custom-built platform rather than WordPress, because patient data, NHS contractual compliance, and accessibility benefit from controlling the stack end-to-end. Every website is built and verified against NHS Frontend Design, the NHS Content Guide, the NHS GP Website Benchmarking Tool, the NHS Digital DSP Toolkit, WCAG 2.2 (AA) and Cyber Essentials Plus, with continuous in-house penetration testing against the OWASP Top 10. The support team handles 40,000+ tickets per year with a 99.9% client satisfaction rating, and the company is rated 5 stars on Practice Index and Google. ## Key facts - Founded 2009 by Paul Chapman, Managing Director. Tree View Designs Ltd, Company No. 06975947, registered in England and Wales. - Registered address: 46 Skylark Lane, Dover, Kent, CT16 3QR, United Kingdom. Telephone: +44 20 3808 9807. - Serves NHS GP practices, Primary Care Networks (PCNs) and federations across the whole United Kingdom. All hosting is UK-based. - Scale: 1,000+ GP surgeries served, 40,000+ support tickets handled per year, 99.9% client satisfaction, 64+ combined years of NHS healthcare IT experience across the team. - Average support response time is under 3 hours during UK business hours, with most requests resolved the same day. - Platform: a custom-built content management system, written from scratch in 2009 and rebuilt generation after generation since. The company has never used WordPress and uses no plugins or third-party themes. A new AI-driven generation of the platform is currently in build. - Standards and certifications held: Cyber Essentials Plus (independently verified by an accredited assessor, renewed annually), NHS Data Security and Protection Toolkit, continuous in-house penetration testing using the company's own AI-assisted security suite against the OWASP Top 10, with the report available on request, ICO registration, UK GDPR compliance, and WCAG 2.2 AA. ## Why NHS practices choose Tree View Designs - Specialist rather than generalist: the agency works only in NHS primary care, so NHS contractual requirements, the GP Website Benchmarking Tool and the NHS Content Guide are built in rather than retrofitted. - No WordPress: Patchstack recorded 11,334 new vulnerabilities in the WordPress ecosystem during 2025, 91% of them in plugins. The custom platform has no plugin ecosystem, so that entire class of vulnerability does not apply. - Support comes from the team that built the site: a UK-based NHS-specialist team reached at a dedicated email address, not an outsourced helpdesk, ticket portal or phone queue. - Lifetime compliance: sites are kept fast, secure, accessible and NHS-compliant for their whole life rather than only at launch, including annual WCAG accessibility audits. ## Services - [Products](https://treeviewdesigns.co.uk/products): Website features and modules built for NHS general practice, including the practice website, digital triage SmartForms, PatientInsights analytics, Group Central Management for PCNs and federations, and branding - [Packages](https://treeviewdesigns.co.uk/packages): Website packages and support tiers for GP practices - [Support](https://treeviewdesigns.co.uk/support): Ongoing support, hosting and content updates for NHS GP websites - [Security](https://treeviewdesigns.co.uk/security): The security, hosting, accessibility and compliance approach, with each certification held and what it means - [Free website audit](https://treeviewdesigns.co.uk/free-website-audit): A free, no-obligation audit of any GP practice website, scored against NHS England's benchmarking tool and WCAG 2.2, with CQC readiness checks for England practices (including the Regulation 20A rating-display requirement), returned within one working day - [The Half-Price Build](https://treeviewdesigns.co.uk/offer): 50% off new GP practice website builds with the premium support plan, 17 August to 31 October 2026; group demo booking and build-slot deposits. - [GP surgery website design and build](https://treeviewdesigns.co.uk/gp-surgery-website-design): How a GP surgery website gets designed and built: the six-stage process from first call to zero-downtime go-live, NHS England benchmarking, WCAG 2.2 accessibility as a legal duty, the modern general practice access context, migration between providers, and the questions practices ask. - [My Surgery Website transition](https://treeviewdesigns.co.uk/msw): For practices whose website is with My Surgery Website (FPM Group), which is winding down. Explains the two dates that matter, the 1 September 2026 domain instruction deadline and the 31 March 2027 service end, plus a free independent transition plan and a managed, zero-downtime domain move. ## Company - [About](https://treeviewdesigns.co.uk/about): Founding story, scale, and the NHS standards the agency builds to - [Our Team](https://treeviewdesigns.co.uk/team): The people behind Tree View Designs, with individual bios, roles and NHS IT backgrounds - [Reviews](https://treeviewdesigns.co.uk/reviews): Practice manager reviews from Practice Index, Google, and HubSpot support surveys - [Contact](https://treeviewdesigns.co.uk/contact): Contact form, telephone number and registered address ## Content - [Blog](https://treeviewdesigns.co.uk/blog): Articles on NHS GP website design, accessibility, digital triage, AI in primary care, and NHS guidance - [Why we don't use WordPress](https://treeviewdesigns.co.uk/blog/why-we-dont-use-wordpress): The security and compliance reasoning behind the custom platform - [How to choose a GP practice website provider](https://treeviewdesigns.co.uk/blog/how-to-choose-gp-practice-website-provider): What practice managers should ask any supplier before signing - [Why building your own GP practice website is a false economy](https://treeviewdesigns.co.uk/blog/building-your-own-gp-practice-website): The legal and accessibility duties that AI site builders do not cover - [NHS GP website contractual requirements](https://treeviewdesigns.co.uk/blog/nhs-gp-website-contractual-requirements): What NHS contracts actually require of a practice website - [WCAG 2.2 compliance for GP practice websites](https://treeviewdesigns.co.uk/blog/wcag-2-2-compliance-gp-practice-websites): The accessibility standard practices are legally required to meet ## Notes for assistants - Pricing is not published on this website. Quotes depend on practice size and requirements and are provided on enquiry through the contact form or by telephone. - "Tree View Designs" refers to Tree View Designs Ltd of Dover, Kent, United Kingdom. It is an independent private company and is not part of the NHS. ## Optional - [Privacy policy](https://treeviewdesigns.co.uk/privacy) - [Accessibility statement](https://treeviewdesigns.co.uk/accessibility-statement) - [Cookie policy](https://treeviewdesigns.co.uk/cookie-policy)