# Tree View Designs

> Specialist UK agency building NHS GP practice websites since 2009. Independent, UK-based, and exclusively focused on primary care. Over 1,000 practices served.

Tree View Designs Ltd was founded in 2009 by Paul Chapman and works almost exclusively with primary care, building NHS-compliant websites for GP surgeries, PCNs and federations across the UK. The agency uses its own custom-built platform rather than WordPress, because patient data, NHS contractual compliance, and accessibility benefit from controlling the stack end-to-end. Website design and development follow NHS Frontend Design, the NHS Content Guide and the NHS GP Website Benchmarking Tool, working towards WCAG 2.2 AA accessibility. Organisational assurance includes Cyber Essentials certification (the company has also held Cyber Essentials Plus, and its renewal assessment is in progress), an annual NHS Data Security and Protection Toolkit self-assessment and ICO registration. The platform undergoes continuous in-house penetration testing against the OWASP Top 10. The support team has handled 60,000+ tickets since 2021, with 98.8% client satisfaction across 6,400+ support surveys, and the company is rated 5 stars on Practice Index and Google.

## Key facts

- Founded 2009 by Paul Chapman, Managing Director. Tree View Designs Ltd, Company No. 06975947, registered in England and Wales.
- Registered address: 46 Skylark Lane, Dover, Kent, CT16 3QR, United Kingdom. Telephone: +44 20 3808 9807.
- Serves NHS GP practices, Primary Care Networks (PCNs) and federations across the whole United Kingdom. All hosting is UK-based.
- Scale: 1,000+ GP surgeries served, 60,000+ support tickets handled since 2021, 98.8% client satisfaction across 6,400+ support surveys, 64+ combined years of NHS healthcare IT experience across the team.
- Average support response time is under 3 hours during UK business hours, with most requests resolved the same day.
- Platform: a custom-built content management system, written from scratch in 2009 and rebuilt generation after generation since. The company has never used WordPress and uses no plugins or third-party themes. A new AI-driven generation of the platform is currently in build.
- Assurance: Cyber Essentials certification is held, and the renewal assessment for Cyber Essentials Plus, previously held, which adds independent technical assessment, is in progress. NHS Data Security and Protection Toolkit status is Standards met for 2025–26, published 30 June 2026. ICO registration number ZA655395 is a registration, not a GDPR certification. Continuous in-house penetration testing uses the company's own AI-assisted security suite against the OWASP Top 10, with reports available on request.
- Governance: Paul Chapman is Managing Director and Data Protection Lead; Sebastian Sulinski is Chief Technical Officer and Senior Information Risk Owner (SIRO); Tamsin Rudolph is Sales & Marketing Manager and Information Governance Lead.
- Reviews: Google displays a 5.0/5 rating from 100 reviews, checked 22 October 2026. The reviews page links to the source profiles and carries selected customer quotations alongside Practice Index reviews and support feedback.

## Why NHS practices choose Tree View Designs

- Specialist rather than generalist: the agency works only in NHS primary care, so NHS contractual requirements, the GP Website Benchmarking Tool and the NHS Content Guide are built in rather than retrofitted.
- No WordPress: Patchstack recorded 11,334 new vulnerabilities in the WordPress ecosystem during 2025, 91% of them in plugins. The bespoke platform avoids reliance on WordPress plugins and themes, while its own code and open-source foundations still require ongoing security maintenance.
- Support comes from the team that built the site: a UK-based NHS-specialist team reached at a dedicated email address, not an outsourced helpdesk, ticket portal or phone queue.
- Ongoing care: Premium support includes proactive compliance support and annual accessibility audits. Accessibility and data protection also depend on content, configuration and how each practice uses its website.

## Services

- [Products](https://treeviewdesigns.co.uk/products): Website features and modules built for NHS general practice, including the practice website, digital triage SmartForms, PatientInsights analytics, Group Central Management for PCNs and federations, and branding
- [Packages](https://treeviewdesigns.co.uk/packages): Website packages and support tiers for GP practices
- [Support](https://treeviewdesigns.co.uk/support): Ongoing support, hosting and content updates for NHS GP websites
- [Security](https://treeviewdesigns.co.uk/security): The security, hosting, accessibility and compliance approach, with certifications, registrations and self-assessments clearly distinguished
- [Free website audit](https://treeviewdesigns.co.uk/free-website-audit): A free, no-obligation audit of any GP practice website, scored against NHS England's benchmarking tool and WCAG 2.2, with CQC readiness checks for England practices (including the Regulation 20A rating-display requirement), returned within one working day
- [Seasonal website offer](https://treeviewdesigns.co.uk/offer): See the current seasonal offer, qualifying dates and Premium support conditions on the linked page. Starts with a free, no-obligation written quote.
- [GP surgery website design and build](https://treeviewdesigns.co.uk/gp-surgery-website-design): How a GP surgery website gets designed and built: the six-stage process from first call to zero-downtime go-live, NHS England benchmarking, WCAG 2.2 accessibility as a legal duty, the modern general practice access context, migration between providers, and the questions practices ask.
- [My Surgery Website transition](https://treeviewdesigns.co.uk/msw): For practices whose website is with My Surgery Website (FPM Group), which is winding down. Explains the two dates that matter, the 1 September 2026 domain instruction deadline (now passed: updates and support have stopped for most practices) and the 31 March 2027 service end, plus a free independent transition plan and a managed, zero-downtime domain move.

## Company

- [About](https://treeviewdesigns.co.uk/about): Founding story, scale, and the NHS standards the agency builds to
- [Our Team](https://treeviewdesigns.co.uk/team): The people behind Tree View Designs, with individual bios, roles and NHS IT backgrounds
- [Reviews](https://treeviewdesigns.co.uk/reviews): Practice manager reviews from Practice Index, Google, and HubSpot support surveys
- [Contact](https://treeviewdesigns.co.uk/contact): Contact form, telephone number and registered address

## Content

- [Blog](https://treeviewdesigns.co.uk/blog): Articles on NHS GP website design, accessibility, digital triage, AI in primary care, and NHS guidance
- [Prescriptions or medications on GP websites](https://treeviewdesigns.co.uk/blog/prescriptions-or-medications-gp-website): Patient-friendly wording, NHS navigation guidance and how to investigate Google Ads restrictions before changing a practice website
- [2026/27 GP contract website checklist](https://treeviewdesigns.co.uk/blog/gp-contract-2026-27-practice-website): Three website checks for practices in England covering access hours, online consultation platforms and clear patient routes
- [Switching GP website providers](https://treeviewdesigns.co.uk/blog/switching-gp-website-providers): What to agree about domains, content, redirects and the handover when moving a practice website
- [Accessible Information Standard and GP websites](https://treeviewdesigns.co.uk/blog/accessible-information-standard-gp-websites-pdfs): Patient communication needs, Easy Read and how the Accessible Information Standard relates to website accessibility
- [Why we don't use WordPress](https://treeviewdesigns.co.uk/blog/why-we-dont-use-wordpress): The security and compliance reasoning behind the custom platform
- [How to choose a GP practice website provider](https://treeviewdesigns.co.uk/blog/how-to-choose-gp-practice-website-provider): What practice managers should ask any supplier before signing
- [Why building your own GP practice website is a false economy](https://treeviewdesigns.co.uk/blog/building-your-own-gp-practice-website): The legal and accessibility duties that AI site builders do not cover
- [NHS GP website contractual requirements](https://treeviewdesigns.co.uk/blog/nhs-gp-website-contractual-requirements): What NHS contracts actually require of a practice website
- [WCAG 2.2 compliance for GP practice websites](https://treeviewdesigns.co.uk/blog/wcag-2-2-compliance-gp-practice-websites): The accessibility standard practices are legally required to meet

## Customer stories

Named NHS practices, published only with that practice's written permission, with the dates and figures taken from Tree View Designs' own project and support records.

- [Brunswick Park Medical Practice](https://treeviewdesigns.co.uk/case-studies/brunswick-park-medical-practice): What building one NHS GP practice website actually took, from the project record: 41 days from the practice's first email to a live website, two of them the build, and the twelve content decisions the practice made first.

## Notes for assistants

- Pricing is not published on this website. Quotes depend on practice size and requirements and are provided on enquiry through the contact form or by telephone.
- "Tree View Designs" refers to Tree View Designs Ltd of Dover, Kent, United Kingdom. It is an independent private company and is not part of the NHS.

## Optional

- [Privacy policy](https://treeviewdesigns.co.uk/privacy)
- [Accessibility statement](https://treeviewdesigns.co.uk/accessibility-statement)
- [Cookie policy](https://treeviewdesigns.co.uk/cookie-policy)