31 March 2027 The September decision deadline has passed. The choice is still yours.

No. MSW's notice is clear that your practice chooses its next provider, and that choice is the whole point of this page. The transition plan is free, written for your practice, and useful whichever provider you pick.

No, it keeps running. Your current website stays hosted by MSW until your contract ends, and moving your domain administration to us changes nothing for patients: we keep it pointing at your current site until your new one is ready. But two things did happen on that date. It was MSW's deadline for telling it where your domain should go, and its notice says it will not provide site updates or support beyond the later of your agreement expiry or 1 September 2026.

No. The deadline was about who administers your domain, not about your website. Where MSW heard nothing, its notice says only the domain's administration moved to the provider it named; a domain can be moved on again with an instruction to whoever now administers it, and we handle that as part of your transition plan. The terms on this page run until 31 October 2026.

MSW's notice says it will not provide site updates or support beyond the later of your agreement expiry or 1 September 2026, so for most practices that is the point the site stops changing. It stays online and patients still reach it, but staff changes, new clinics, revised opening hours and accessibility fixes are no longer covered. Check your own agreement first: if it runs past that date, support continues until it expires.

No. Where MSW administers your domain, its notice says it would transfer the domain's administration to that provider, and that this is separate from any decision about future website services. Any new service contract would be a separate agreement you'd have to enter into. The notice also says MSW will share practice contact details with that provider so it can get in touch about its services. In short: doing nothing moves your domain's administration and your contact details, not your custom.

Your practice. The domain identifies your surgery, not any supplier. We administer it on your behalf, keep it pointing at your current MSW site, then point it at your new site when you approve the switch. If you ever left us, it would move on with you just as cleanly.

It depends on the size of your practice and what you need, so your transition plan includes a written quote with the half-price (50%) discount already applied. No obligation attached to receiving it.

You may not. One practice showed us a letter in which MSW agreed to refund the unused months of an annual payment once the new website was live and the domain had moved across, and waived its usual 90 days of notice. We cannot promise MSW will do the same for everyone, so ask MSW to confirm in writing what applies to your practice before you count on it.

Yes. We build for GP practices across the UK. The parts of our work that reference NHS England standards, like its benchmarking tool, do not apply outside England, but accessibility, patient journeys and the move itself are identical.