For My Surgery Website customers
1 September 2026 Do nothing, and the choice is made for you.
My Surgery Website is winding down. If MSW looks after your domain, tell it where the domain should go by then, or its administration transfers to MSW’s named provider. Your next website stays your choice.
MSW service ends 31 March 2027. Your site stays live throughout the move, planned for zero downtime.
The MSW wind-down
Two dates decide this
My Surgery Website, run by FPM Group, is winding down. Everything comes down to one instruction sent before one deadline. MSW’s final service end date is 31 March 2027; your own agreement sets your exact dates.
Domain instruction deadline
1 September 2026
Past the deadline, MSW’s default takes over. MSW’s service runs until 31 March 2027, subject to your own agreement.
Nothing has switched off
Your MSW website is live and stays hosted by MSW until your contract ends. Patients notice nothing today, and the move we manage keeps it that way until you approve the switch.
Miss 1 September and the default kicks in
Where MSW looks after your domain and hears nothing, its notice says administration transfers to the provider it has named. That is separate from choosing your next website, but your web address ends up administered by a company you never chose.
Your website choice stays yours
Any new provider needs its own agreement with your practice. Decide before the deadline and the default never applies. That is the whole point of this page.
The MSW deal, upgraded
Your 20% just became 50%
MSW practices didn’t ask to move, so we promised our best terms. Since then our Half-Price Build offer has launched, and MSW practices get it too: 50% off the build, with our premium support plan at its standard annual rate and your support price frozen for three years. PatientInsights and the priority build slot stay yours alone. Reserve by 1 September 2026 and everything is locked in writing.
off your new practice website
Upgraded from the 20% we first promised. Half price off the build, applied to the written quote we prepare for you, with our premium support plan at its standard annual rate.
£249 a year
PatientInsights, included at £0
Our practice analytics product: see how patients really use your site, spot the friction, cut the avoidable calls.
£99 + VAT
deposit credited in full
Pays for the domain transfer administration, then comes straight off your final invoice.
Top
of the build queue
Reserved practices are scheduled ahead of the rest, so your new site is ready long before the deadline bites.
credited in full at the end
Illustrative summary. Your written quote shows the real numbers for your practice.
Already paid MSW for the year ahead?
You may not lose that money. One practice showed us a letter in which MSW agreed to refund the unused months of an annual payment once the new website was live and the domain had moved across, and waived its usual 90 days of notice. We cannot promise MSW will do the same for everyone, so ask MSW to confirm in writing what applies to your practice before you count on it.
How the move works
We build first. The switch waits for you.
Choose your starting point
Reserve your build slot with the £99 + VAT deposit, or ask for the free transition plan first. Either way a person is on your side within one working day.
Your free transition plan
A short, no-obligation call, then a written review of your current site, a deadline checklist and a proposed timetable for the move.
We build while MSW keeps hosting
Your current site stays exactly where it is. We build the new one on a private preview link, move your content, forms and patient links, and you review everything.
The domain moves last
Only when you approve the new site do we point your domain at it. One switch, planned with you for zero downtime, nothing for patients to untangle.
Reserve your move
Hold your slot, or start with the free plan
The £99 + VAT deposit pays for your domain transfer administration, holds a priority build slot and locks the offer. It is non-refundable, and it comes off your final invoice in full. Not ready? The plan is free and commits you to nothing.
Card payments are taken by Stripe on its secure checkout. Your card details never touch our servers.
Questions
Asked by practices this month
Do we have to move to Tree View Designs?
No. MSW's notice is clear that your practice chooses its next provider, and that choice is the whole point of this page. The transition plan is free, written for your practice, and useful whichever provider you pick.
Will our website switch off on 1 September 2026?
No. That date is only MSW's deadline for telling it where your domain should go. Your current website keeps running, hosted by MSW, until your contract ends. Moving your domain administration to us changes nothing for patients: we keep it pointing at your current site until your new one is ready.
If we do nothing, are we signed up with the provider in MSW's notice?
No. Where MSW administers your domain, its notice says it would transfer the domain's administration to that provider, and that this is separate from any decision about future website services. Any new service contract would be a separate agreement you'd have to enter into. The notice also says MSW will share practice contact details with that provider so it can get in touch about its services. In short: doing nothing moves your domain's administration and your contact details, not your custom.
Is the £99 deposit refundable?
It is £99 + VAT and non-refundable: it pays for our time administering your domain transfer and holds your priority build slot. It is credited in full against your new website invoice, so when you proceed it costs nothing extra. Not ready to commit? Start with the free plan instead.
Who ends up controlling our domain?
Your practice. The domain identifies your surgery, not any supplier. We administer it on your behalf, keep it pointing at your current MSW site, then point it at your new site when you approve the switch. If you ever left us, it would move on with you just as cleanly.
What does a new website cost?
It depends on the size of your practice and what you need, so your transition plan includes a written quote with the half-price (50%) discount already applied and the deposit deducted. No obligation attached to receiving it.
We pay MSW annually. Do we lose what we've paid?
You may not. One practice showed us a letter in which MSW agreed to refund the unused months of an annual payment once the new website was live and the domain had moved across, and waived its usual 90 days of notice. We cannot promise MSW will do the same for everyone, so ask MSW to confirm in writing what applies to your practice before you count on it.
We're in Scotland, Wales or Northern Ireland. Is this for us?
Yes. We build for GP practices across the UK. The parts of our work that reference NHS England standards, like its benchmarking tool, do not apply outside England, but accessibility, patient journeys and the move itself are identical.
What is PatientInsights?
Our practice analytics product, normally £249 a year. It shows how patients actually use your website: the popular pages, the friction points and the avoidable calls, so you can quietly fix them. It is included free with your new website as part of the MSW offer.
GP practices served since 2009
Support satisfaction
Years custom-building
Rather talk it through first?
Call 020 3808 9807 and ask for Tamsin. She has been guiding MSW practices through this all month.
Tree View Designs Ltd is independent of My Surgery Website and FPM Group. Dates and default arrangements are as described in the MSW discontinuation notice shared with us by practices; check your own MSW notice and agreement before acting. The £99 + VAT reservation deposit is non-refundable and is credited in full against your new website invoice. The 50% discount and free PatientInsights (normally £249 a year) apply to new Tree View Designs practice websites reserved by 1 September 2026 and are exclusive to current My Surgery Website customers, applied when your quote is prepared. To stop receiving postal marketing from TVD, email enquiries@treeviewdesigns.co.uk with “postal opt-out”. Privacy: treeviewdesigns.co.uk/privacy. Tree View Designs Ltd, 46 Skylark Lane, Dover, Kent CT16 3QR. Company No. 06975947.