Security, with accountability
NHS website security is more than a badge. It is the people, processes and protection behind your practice website, every day.
Explore our credentialsProtection, layer by layer
Cyber Essentials
Government-backed certification
UK hosting
Secure infrastructure
Test & improve
Continuous in-house testing
Real people
Clear responsibility
01 / Credentials you can check
Certification, assessment and registration each tell you something different. Here is what they mean for your practice.
Government-backed certification
Certified · Plus renewal in progress
We hold Cyber Essentials certification under the UK Government-backed scheme. We have also held Cyber Essentials Plus, the higher level, which adds hands-on technical verification of the same core controls, and our renewal assessment is in progress.
Firewalls, secure configuration, access control, malware protection and security updates.
NHS data security self-assessment
2025–26 · Standards met
Our NHS DSP Toolkit submission assesses our data security against the National Data Guardian’s ten standards. Our 2025–26 assessment was published on 30 June 2026.
View DSPT record · 8KK67 (opens in a new tab)Data protection registration
Registration · ZA655395
We are registered with the Information Commissioner’s Office. Registration is a public record, rather than a certification of GDPR compliance.
View ICO registration ZA655395 (opens in a new tab)02 / Protection in practice
From the first connection to recovery planning, security is an ongoing part of running your website.
UK-based hosting and SSL certificates protect the connection between your patients and your website. Form submissions are encrypted in transit.
Access to patient submissions is restricted to authorised staff. Your practice also has a part to play in managing users and keeping account details safe.
Continuous in-house penetration testing helps us find weaknesses. Findings are assessed using CVSS severity ratings to inform remediation priorities.
Daily automated backups are stored separately from the live website. Ask us about the retention and recovery arrangements for your service.
Our team runs an AI-assisted suite with seventeen test modules mapped to the OWASP Top 10 against isolated replicas of our production stack. Testing is continuous, with reporting brought together annually.
This is our own in-house programme, distinct from our Cyber Essentials Plus assessment. Ask us about the test scope, findings and remediation recorded in the latest report.
03 / Designed for NHS patients
Security, accessibility and good NHS website design work together. They are different disciplines, with the same purpose: helping patients.
Accessibility by design
We build towards WCAG 2.2 AA and help practices maintain accessible content. Accessibility needs ongoing attention as pages and documents change. Premium includes annual accessibility audits and active accessibility compliance support.
Familiar components and patterns help patients recognise how to use your website.
Clear language and useful structure make information easier to understand and act on.
A practical framework for reviewing the information and journeys patients need from a GP website.
Patient journeys, navigation and accessible interactions inform the way we design and review websites.
04 / People who take responsibility
We have been building GP practice websites since 2009. Our team understands the platform and takes responsibility for its development, maintenance and support.
Paul Chapman
Managing Director
Security & governance
Data Protection Lead
Sebastian Sulinski
Chief Technical Officer
Security & governance
Senior Information Risk Owner (SIRO)
Tamsin Rudolph
Sales & Marketing Manager
Security & governance
Information Governance Lead
Our CMS is purpose-built for NHS practices, rather than assembled from WordPress plugins. It uses established open-source foundations, alongside our own code. Every part still needs maintenance, security updates and testing.
Why we build our own platform →We use AI because we choose to, not because we need it to keep the service running. Our developers remain responsible for the code and its review. If AI-assisted security tooling became unavailable, we could commission external testing and continue maintaining your website.
Our next-generation AI-driven CMS →05 / Your supplier checks, made easier
Reviewing UK GDPR responsibilities or completing a supplier assessment? We can help you get the right evidence for the services you use.
Request security information →Straight answers
We have documented incident response procedures. If an incident affects your practice, we work with you to contain it, understand the impact and support your reporting obligations. Ask us for the incident notification and escalation arrangements that apply to your service.
Data submitted through our forms and SmartForms is encrypted in transit and stored on secure UK-based servers, accessible only to authorised staff. The information collected, retention periods and processing arrangements depend on the service your practice uses. We can explain these and provide the relevant data processing agreement before you make a decision.
Ask us for our current Cyber Essentials certificate and its scope, our NHS Data Security and Protection Toolkit submission, and our ICO registration details. You can also search the official registers linked on this page. These are different forms of assurance: certification, a self-assessment and registration respectively. Our penetration testing is run in house, and reports are available on request.
Cyber Essentials is a self-assessed certification against five core security controls. Cyber Essentials Plus adds independent, hands-on technical verification of those controls. It is the higher level within the Cyber Essentials scheme; the certificate scope identifies what has been assessed. We hold Cyber Essentials, and our Cyber Essentials Plus certification is currently being renewed.
WCAG 2.2 AA is the accessibility standard we build towards, covering how patients perceive, navigate and use your website. Accessibility also depends on the content and documents added over time. We help practices maintain accessible websites and publish an accessibility statement. Ask us about the accessibility review and support included in your package.
Our security controls, NHS design approach and accessibility work support your practice in meeting its responsibilities. Compliance also depends on your own processes, content and how services are used. We can provide evidence for your supplier assessment and explain which responsibilities sit with us and which remain with your practice.
Yes. Ask for the arrangements relevant to your website and any forms or SmartForms you use, including retention and deletion, subprocessors, access controls, backups and recovery. We will help you review the service-specific details rather than assume one policy covers every type of information.
Here to help
Contact our team and tell us what you need. To report a suspected security issue, describe the affected page or service without including patient information or passwords.
