Basic
Essential technical support and security management for your practice website.
- Dedicated support email
- Technical support & Security maintenance
- Knowledge base access & Online training
Support
Support practices
genuinely rely on.
Every request is handled by our NHS-specialist team — the same people who built your website. No handoffs, no repetition, just fast, knowledgeable support.
See how we support you
98.8% client satisfaction across 6,400+ support surveys.
Under 3 hours average support response time during UK business hours.
More than 60,000 support tickets handled since 2021.
1,000+ NHS GP surgeries supported since 2009.
01 / Direct line
One email.
That’s all it takes.
No portals. No ticket numbers. No handoffs. Just a request, and a confirmed result.
Adrian TerrySupport Lead · Meet your team
When you need something changed, updated, or fixed — you send one email to your dedicated support address. That’s it. No logging into portals. No navigating ticket systems. No being passed between departments.
Your email lands directly with the NHS-specialist team who manage your website. The same people who built it, know its history, and understand exactly what your practice needs. They get to work immediately and confirm back to you when it’s done.
It sounds simple because it is. And that simplicity is deliberate — because practice managers have enough to deal with.
02 / How it works
From email to done.
One channel. The right team. Fast, confirmed resolution.
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You send one email
Drop a request to your dedicated support email address. Describe what you need — no forms, no attachments required, no specific format. Plain English is fine.
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Your team gets to work
Your request is picked up by the NHS-specialist team who know your website personally. No triage delay, no outsourcing. The right person is on it straight away.
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Done. Confirmed.
We handle it completely and email you to confirm it's done. Most requests are resolved the same day. You get on with running your practice.
03 / Support at a glance
The right level
of support.
Every plan includes dedicated email support from our UK-based NHS-specialist team.
Compare packagesPremium
Everything in Basic, plus
Fully managed support with fast response times and proactive NHS compliance monitoring.
- Fast response times & Proactive issue resolution
- Active NHS contract compliance
- Active accessibility compliance & Annual accessibility audit
04 / What's different
Why our support
stands apart.
Four things that make every interaction feel different from the moment you reach out.
The same people, every time
You're not contacting a helpdesk rota. Your support email reaches the NHS-specialist team who built and manage your specific website — people who know your practice's history, content, and requirements.
NHS expertise in every response
Our team has 64+ years of combined NHS primary care experience. When you ask about compliance, accessibility, or NHS contractual requirements, the person responding actually understands what you're talking about.
No ticket system, no runaround
One email is all it takes. No logging into portals. No reference numbers to track. No being passed between departments. You email, we act, we confirm. That's the entire process.
Proactive, not just reactive
We don't wait for things to go wrong. Premium customers benefit from proactive compliance monitoring — we flag issues before they become problems, often before you've noticed them.
05 / Reviews
What practices say.
98.8% client satisfaction across 6,400+ support surveys. Here’s what that looks like in practice.
“Great job doing the annual WCAG accessibility audit. Thank you team for keeping us compliant and up to date.”
“Reassuring to know that if I need anything adding or changing, the team are there to help. Sometimes dealt with within minutes.”
“The support is outstanding — whenever we need a change, they respond within hours. It's like having an in-house web team without the overhead.”
“Recommended always. Response very good, action even better. Friendly, professional team — highly recommended.”
06 / FAQ
Common questions.
How do I contact support?
Simply send an email to your dedicated support address — included with every plan. That's the only channel you need. Your email goes directly to the NHS-specialist team who manage your website. No portals, no ticket numbers, no phone queues.
How quickly will I get a response?
Our average response time is under 3 hours during standard UK business hours. Most requests are fully resolved the same day.
Who actually handles my support requests?
The same UK-based, NHS-specialist team who built and manage your website. Not a third-party helpdesk, not an outsourced team — the people who know your practice's website personally.
What happens if I have an urgent issue?
Email your support address and mark it as urgent. Premium customers benefit from fast response times and proactive issue resolution.
Can I upgrade my support plan?
Yes — at any point in your contract. Get in touch and we will handle the transition smoothly with no disruption to your service.
Get in touch
Ready for support
that actually works?
Tell us about your practice. We’ll show you how responsive, NHS-specialist support can transform how your website is managed — no commitment required.