Support
Support practices genuinely rely on.
Every request is handled by our NHS-specialist team — the same people who built your website. No handoffs, no repetition, just fast, knowledgeable support.
Satisfaction
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Response
Tickets
Surgeries
Direct line
One email. That’s all it takes.
No portals. No ticket numbers. No handoffs. Just a request, and a confirmed result.
When you need something changed, updated, or fixed — you send one email to your dedicated support address. That’s it. No logging into portals. No navigating ticket systems. No being passed between departments.
Your email lands directly with the NHS-specialist team who manage your website. The same people who built it, know its history, and understand exactly what your practice needs. They get to work immediately and confirm back to you when it’s done.
It sounds simple because it is. And that simplicity is deliberate — because practice managers have enough to deal with.
How it works
From email to done.
One channel. The right team. Fast, confirmed resolution.
You send one email
Drop a request to your dedicated support email address. Describe what you need — no forms, no attachments required, no specific format. Plain English is fine.
Your team gets to work
Your request is picked up by the NHS-specialist team who know your website personally. No triage delay, no outsourcing. The right person is on it straight away.
Done. Confirmed.
We handle it completely and email you to confirm it's done. Most requests are resolved the same day. You get on with running your practice.
Plans
The right level of support.
Every plan includes dedicated email support from our UK-based NHS-specialist team.
Basic
Essential technical support and security management for your practice website.
Includes
- Dedicated support email
- Technical support
- Security maintenance
- Knowledge base access
- Online training
Premium
Fully managed support with fast response times and proactive NHS compliance monitoring.
Includes
- Fast response times
- Proactive issue resolution
- Active NHS contract compliance
- Active accessibility compliance
- Annual accessibility audit
Ultimate
The highest level of support — dedicated channels and a named accounts manager who knows your practice.
Includes
- Dedicated email support line
- Dedicated accounts manager
- Secure support portal
- Emergency weekend support
What's different
Why our support stands apart.
Four things that make every interaction feel different from the moment you reach out.
The same people, every time
You're not contacting a helpdesk rota. Your support email reaches the NHS-specialist team who built and manage your specific website — people who know your practice's history, content, and requirements.
NHS expertise in every response
Our team has 64+ years of combined NHS primary care experience. When you ask about compliance, accessibility, or NHS contractual requirements, the person responding actually understands what you're talking about.
No ticket system, no runaround
One email is all it takes. No logging into portals. No reference numbers to track. No being passed between departments. You email, we act, we confirm. That's the entire process.
Proactive, not just reactive
We don't wait for things to go wrong. Premium and Ultimate customers benefit from proactive compliance monitoring — we flag issues before they become problems, often before you've noticed them.
Reviews
What practices say.
99.9% client satisfaction across 40,000+ support tickets. Here’s what that looks like in practice.
“Great job doing the annual WCAG accessibility audit. Thank you team for keeping us compliant and up to date.”
“Reassuring to know that if I need anything adding or changing, the team are there to help. Sometimes dealt with within minutes.”
“The support is outstanding — whenever we need a change, they respond within hours. It's like having an in-house web team without the overhead.”
“Recommended always. Response very good, action even better. Friendly, professional team — highly recommended.”
FAQ
Common questions.
Get in touch
Ready for support that actually works?
Tell us about your practice. We’ll show you how responsive, NHS-specialist support can transform how your website is managed — no commitment required.