Reviews
What NHS GP Practices Say About Us
What NHS GP practices say about working with us. 99.9% client satisfaction across 40,000+ support tickets.
Practice Index Reviews
Verified reviews from NHS practice managers on the UK’s leading GP practice community.
View our Practice Index reviews
HubSpot Support Reviews
Rated 7 out of 7 for customer support. Based on 40,000+ tickets resolved with a 99.9% client satisfaction rating.
In their words
What NHS practice managers tell us.
Three themes come up again and again across our Practice Index, Google and HubSpot support reviews. Together they describe what running an NHS GP practice website actually requires — and what we’ve worked hard to build into how we operate.
Theme 1
Speed when it matters
Practice managers consistently mention how quickly we respond — often within minutes. When a new partner needs adding before clinic, a flu-clinic banner needs going up, or a form is misbehaving on a Monday morning, the speed of response isn’t a nice-to-have. It’s the difference between a smooth surgery and an afternoon of phone-pressure.
Theme 2
NHS expertise, not generic web
The reviews pick up on something every NHS GP practice eventually realises — generic agencies don’t know what an NHS website needs. Our team understands the NHS GP Website Benchmarking Tool, NHS Frontend Design, the DSP Toolkit and WCAG 2.2 (AA) accessibility because primary care is what we do, full-stop.
Theme 3
Websites patients actually use
Practices repeatedly tell us the same thing after launch — patient phone demand drops, online services get used, and patients comment on how easy the site is to navigate. That’s the real outcome behind benchmarking scores and accessibility audits: websites that take pressure off the practice and serve patients better.