Reviews
What NHS GP Practices Say About Us
What NHS GP practices say about working with us. 98.8% client satisfaction across 6,400+ support surveys.
Practice Index Reviews
Rated 5.0 out of 5 from 120 verified reviews by practice managers on the UK’s leading GP practice community.
View our Practice Index reviews“Many thanks to the team for sorting a complex matter on our behalf in a timely and professional manner. Much appreciated!”
Nik
Practice Manager, NHS GP Practice, London
“Efficient, responsive and very professional. Highly recommended.”
Shakela
Operations Manager, NHS GP Practice, Oxfordshire
“Great job doing the annual WCAG accessibility audit. Thank you team for keeping us compliant.”
Michelle
Practice Manager, NHS GP Surgery
“Reassuring to know support is available quickly, sometimes within minutes. Requests handled excellently.”
Vivienne
Practice Manager, NHS GP Practice
“Recommended always. Response very good, action even better. Friendly professional team, highly recommended.”
Annie
Practice Manager, NHS GP Surgery
“Excellent service from Tree View. Prompt and efficient. Never any hassle. Very reliable and great staff members. Highly recommend.”
Sally
Practice Business Manager, NHS GP Surgery
Google Reviews
Rated 4.9 out of 5 from 77 reviews on Google by NHS GP practices across the UK.
View our Google reviews“Our 2 practices have been using Tree View Designs for over 2 years now and we couldn't be happier with the service from the team…”
Liz Sullivan
Google review
“From initial build of the website and now use their premium service. From the beginning I have been impressed with their communication and their commitment to making the website compliant…”
Matthew Pike
Google review
“From the moment our website was set up, we knew we had made the right decision. We have signed up for the premium service, but even so, the service you receive is excellent. Quick, efficient, and very helpful. Would highly recommend Tree View Designs. For the first time in years, our website is hassle free and constantly up to date.”
Sally Hutchinson
Google review
“We have used Tree View Designs for our GP surgery website for some time. We use their Premium service and the response is always very quick and efficient.”
Sue Williams
Google review
“The design and creation of our new website by Tree View was a simple and trouble free experience, and we are delighted with the result. The support facility is second to none!”
Alyson Smith
Google review
“Tree View Designs offer up fantastic website services and top-class customer service. We have the premium package and the team respond to us within 15-20 minutes…”
Aran Seehra
Google review
“I wanted to share with the world how brilliant Tree View are. They totally built our website from scratch making it interesting and great to look at, with valid up to date information.”
Cath McLennan
Google review
“Tree View Designs Ltd have exceeded my expectations. Since the beginning our GP Surgery website has been an ever evolving space and the Tree View team are always on hand to update it for us…”
Ant Clayton
Google review
“I have had the pleasure to work with Paul recently to upgrade and modernise our surgery website. The service I received was efficient, professional and fast!”
Ray Menon
Google review
HubSpot Support Reviews
Rated 7 out of 7 for customer support. Based on 6,400+ support surveys with a 98.8% satisfaction rating.
“Efficient service, the team always think from how the user would like to see something and seem to put it in the right area of the website.”
Deborah
Practice Manager, NHS GP Surgery
“Amazing fast and professional service, as always. Can't praise them enough for the speed in which they action requests and emails. Thank you.”
Denise
Office Manager, NHS GP Surgery
“Jack couldn't have been more helpful, patient and reassuring throughout the whole process. He was always fast to respond, fantastic at communicating, always professional, clear and conscientious. We are very grateful for all of his support.”
Hannah
Practice Manager, NHS GP Surgery
“They make such a difference to the understanding of the website to staff and to patients. Always supportive.”
Jacqueline
Practice Manager, NHS GP Surgery
“I just wanted to say thank you for the fantastic work on our website. The design looks clean, professional and easy to navigate — exactly what we were hoping for. We've already had positive comments from staff and patients, especially on how accessible and user-friendly everything feels.”
Kuan
PPG Coordinator, NHS GP Surgery
“Amazing service. Steve Wheeler is very helpful. Requests are dealt with in a professional manner and get completed quickly and efficiently.”
Shabana
Practice Manager, NHS GP Surgery
“Exceptional service, couldn't ask for more. No hesitation in recommending.”
Rachel
Deputy Practice Manager, NHS GP Surgery
“Your team are fantastic. Adrian is awesome and he's fantastic at supporting issues that come up, he's very understanding! Thanks!”
Heidi
Assistant Practice Manager, NHS GP Surgery
In their words
What NHS practice managers tell us.
Three themes come up again and again across our Practice Index, Google and HubSpot support reviews. Together they describe what running an NHS GP practice website actually requires — and what we’ve worked hard to build into how we operate.
Theme 1
Speed when it matters
Practice managers consistently mention how quickly we respond — often within minutes. When a new partner needs adding before clinic, a flu-clinic banner needs going up, or a form is misbehaving on a Monday morning, the speed of response isn't a nice-to-have. It's the difference between a smooth surgery and an afternoon of phone-pressure.
Theme 2
NHS expertise, not generic web
The reviews pick up on something every NHS GP practice eventually realises — generic agencies don't know what an NHS website needs. Our team understands the NHS GP Website Benchmarking Tool, NHS Frontend Design, the DSP Toolkit and WCAG 2.2 (AA) accessibility because primary care is what we do, full-stop.
Theme 3
Websites patients actually use
Practices repeatedly tell us the same thing after launch — patient phone demand drops, online services get used, and patients comment on how easy the site is to navigate. That's the real outcome behind benchmarking scores and accessibility audits: websites that take pressure off the practice and serve patients better.