When a system your practice depends on stops working, the phones start ringing. Patients want to know what is happening, and your team is trying to work around the same problem they are.
During the Microsoft disruption on 13 November, our focus was on supporting you and keeping your patients informed. By 9:15, a notice explaining the issue was live on every website we manage.
What we did, and when
The notice explains the issue in plain terms, so patients understand what is happening before they pick up the phone. That eases some of the pressure on your reception team at an already difficult time.
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13 NOVEMBER · BY 9:15
A notice on every website we manage.
Published across all practice websites, explaining the disruption to patients.
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ONCE MICROSOFT IS STABLE
The notice moves on to the backlog.
We will update it to explain that some disruption may continue while your team clears the work that has built up.
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UNTIL THE END OF 17 NOVEMBER
Two more working days of cover.
The updated notice stays in place for two more working days.
We expect to make that update before the end of 13 November, with the notice staying in place until the end of 17 November. If Microsoft’s services take longer to settle, the dates will move with them.
Every support plan, not only Premium
An outage does not check which support plan a practice is on, so neither did we. The notice went onto websites for Premium and Basic Support customers at the same time.
Our team was affected too
The same Microsoft issues affected our own team. That makes the speed and coordination of this response something we are particularly proud of. Despite those challenges, we acted quickly to put your needs, and those of your patients, first.
Supporting you means more than providing a service when everything is running smoothly. It means being proactive, responsive and dependable when things become difficult. That commitment guided our response throughout the disruption.
One notice, worded for every practice
The same wording everywhere.
The notice is the same on every website we manage. Unfortunately, we are unable to add practice-specific wording as part of this update.
Updated if anything changes.
Should there be further issues, we will update the notice accordingly. You do not need to ask.
When a system you rely on goes down
This disruption came from a supplier outside your practice and outside ours. Your website is still the place patients turn to first. Our ten-minute website continuity check covers the essentials worth having to hand when something you rely on stops working.
If you are a TVD customer with a question that is not about this outage, our support team is here as usual. If your practice is looked after by another provider and you would like to know how we support practices on difficult days, talk to our team.
Thank you for your continued trust in us.
Information checked: 13 November 2026. This article describes the notice on websites managed by Tree View Designs. It does not describe Microsoft’s services, the cause of the outage or when it will be resolved.
